ACiQ 3 Ton High Efficiency Heat Pump with Mobile Home Coil | Inverter | Extreme Series

I have had my system for two summers and two winters now, and have been very impressed with the heating and cooling costs, the quiet operation and how well it seems to be holding up. The condensing unit outside still looks like new, with no fading or rust spots. I installed the entire system myself and the installation instructions were easy enough to understand, especially since I bought a matched system. I've been really impressed with heat this thing can still produce even at 10 degrees outside. I've not had auxiliary heat come on at all.
The ONE thing I hate is that you can not have the air handler fan run in automatic on cooling when using the two wire thermostat. That causes me a bad humidity problem in the summer and I've had to try to control it by shutting off the system or turning it to dehumidify only, until it freezes me and I have to shut if off. I've heard you can install a regular 24 volt thermostat and have the ability to only run the fan when it's cooling, but you'll loose some efficiency, and that kinda defeats the point of having a high efficiency system!

It all started when my furnace wanted to start and stop regardless of the thermostat. I tested everything sure enough my e0 yr old furnace was slowly dying. I ordered a new system. I took a week to plan and choose. We decided on a heat pump system. We'll I ordered a regular A/C with electric heat... then I provided the wrong email by accident during the order process so I didn't get any alerts or updates. I called and we got that fixed. Then later that day the email came. As I reviewed the details I realized at 6pm Friday night roughly 7 hours after placing the order it was the wrong systrm!! Some how it populated in the heat pump category. Any how they were quick to cancel the order. The process was pretty quick compared to other places even though it felt like it was taking forever. But they managed to contact the shipping vendor and hold the shipment. We got it canceled and their awesomely awesome sales team navigated through all the options I wanted and they put it all together for me. I ordered it officially about a week and half after the wrong one was canceled. It arrived very well packed and clean. The setup was easy and everything I needed for parts were there. Nothing missing!!! That's an amazing thing these days. If I ever need anything they have I'm ordering it from.them. they are fantastic!!! R&L is a great shipping company too! Attention to detail. Thanks

Replaced my heating and cooling equipment due to the age of existing equipment. I had excess solar power so I wanted to use a cold climate heat pump to heat the house to keep my energy bill the same. The heat pump has performed well keeping your 2500 sq ft house at 68F in upstate NY. The system run time varies depending on outside temp and uses about 3.5kw to 4.5 kw per hour when heating. Its going to be cold next week which will be a good test to see it can keep up will with below zero temps outside. Have not tested the cooling side since it was installed in December. No issues with the furnace its worked great heating the house using the natural gas side of the hybrid system. Tech support was very helpful because the installer had not installed a ACIQ heat pump brand and assisted in configuring the dip switches in the Heat Pump for use with a non communicating thermostat. Hoping it last as long as old stuff removed.

This thing came stupidly fast and I was able to install it at a reasonable pace. My only small complaint is that the unit shipped with one set of braze to flare adapters, not 2. They obviously provided the adapters for replacement applications, which mine was, but to reuse existing lines you need one set of adapters inside and a second outside. I bought the Mr Cool set for 50 bucks from Lowes. Again it is not a big deal, but when you get half of the adapter solution with it, you have to wonder why not the full deal.

The unit seems to work well so far. It cools and heats but we have yet to have any weather that stresses it. The instructions were so so. It wasn't blatantly obvious what unit I needed to look at in the instructions as they applied to many variants.

Before ordering, I had questions, all were answered and put my mind at ease. Unit arrived in December; took until June to get the install. Install was easy per installer. Worked fantastic, then after a week, the old thermostat as blank. Replaced t stat with a newer model, and again works great. This week is the first over 90 degree days this summer, I am sure it will have no problems. I am very impressed at how quite this unit runs and how quickly the humidity level in my home dropped. Now I need to replace my blower with one that is quiet...I never knew how loud it is until now. My condo unit is a 'garden' unit, and the two hvac's for units above me are outside my unit. They now sound very loud now. I will be recommending the ACIQ to the Property Manager for future Owner upgrades.

Really Quiete! Nice Quality the installers were impressed, I have not had a really hot day yet so hoping it keeps up.

I have 40 years experience in HVAC and installed 3 weeks ago , the Equipment is working excellent. temperature at night fell to 22 degrees and the heat pump worked effortlessly and quite. looking forward to running the AC in the summer, Will up date review later . Thank you HVAC Direct

Had startup problems but the folks were really good about getting the unit up and running. I’m very impressed with the performance so far and am anxious to see how it has helped my power bill